FREQUENTLY ASKED QUESTIONS
PRODUCT RETURNS and exchange
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We do not accept returns or exchanges. All sales are final.
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Exceptions for returns and exchanges is if we make a mistake and send the wrong products.
Purchases
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By purchasing you are agreeing to the following terms and conditions: You have read the products description and understand the product that you are receiving. You understand and agree to our refund policy. You understand that once an order is submitted, changes or cancellations can not be made (including items changes, shipping address changes, etc). Unique Pieces is not liable for lost, damaged, or stolen packages VIP Insurance. is available for purchases.
SHIPPING & DELIVERY
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We offer fast and convenient same day shipping. Cut off time is 12pm EST Monday-Friday. After 12pm EST order ship next day. We ship on business days only (Monday-Friday). International shipments are responsible for custom taxes and duties upon delivery. In order to avoid any delays in shipping, please provide matching shipping & billing addresses. You can expect to receive your items in 2-4 business days.
Why Unique Pieces Hair Extension?
We understand how important authenticity is to our customers. We spent a lot of time testing our products with some of the most experienced hair stylist. We work with small family-based tribes. Our extensions are 100% RAW and can last up to 5 years. Our hair looks better with every wash, year after year. When you purchase, we provide you with care instructions. Customer service and support is very important to us. You can chat with us on the website during business hours and in the event that you need to reach a live person you can call our hotline 878-250-0253. We offer fast shipping, and we ship internationally.